AYANEO Return & Refund Policy

We strive to ensure every gamer is satisfied with their gear, offering a 7-day return window for items in original condition and a comprehensive warranty for hardware defects. Please ensure all original packaging and accessories are included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 7 days of delivery with your order number and a detailed reason for the return.

• 2.
  Technical Assessment

  Our engineers will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Secure Packaging

  Pack your AYANEO device securely in its original box, ensuring all cables, controllers, and manuals are included.

• 4.
  Inspection and Refund

  Once received, our team will inspect the hardware and process your refund or exchange within 5-7 business days.